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Toll-free Numbers Solution

Toll-free Numbers Solution

A useful hybrid option that bridges the gap between a 10DLC and a short code is an A2P toll-free number.
Toll-free Numbers Solution

What is a Toll-Free Number

Toll-free numbers are phone numbers that may be called that have unique three-digit codes.
landlines at no additional cost to the caller. Calls to these numbers can connect with companies.
and/or those who are not in the vicinity without incurring a long-distance cost for the call.

How Does Toll-Free Work

Calls to customer service are especially popular from toll-free phones. Traditionally, toll-free services have offered prospective clients and other parties a simple and cost-free means of getting in touch with enterprises. However, unless they have a “unlimited calling” plan, wireless callers will be charged for the airtime minutes used during a toll-free call. As long as the toll-free numbers are “text enabled,” customers can also text such numbers, and companies can reply with texts.

Toll-free Numbers Solution

Toll-free Number FAQ​

During the 14-day trial period, every Burst SMS account is provided with a complimentary dedicated toll-free number. This implies that if you’re satisfied with the number you’ve been assigned, you won’t need to wait for 10DLC or short code approval. In case you’re not content with your assigned toll-free number, you can request to change it before your billing cycle commences.

 

Just as finding a “.com” extension for a website can be challenging, not many SMS providers offer 1-800 extensions. However, we do provide a range of options, including 1-888, 1-866, and 1-877 numbers for you to select from. If you require a different type of toll-free number, you can make a request, and we will accommodate your needs.

 

Even for an experienced sender who meticulously adheres to spam compliance guidelines, you can’t always predict the nature of the replies you’ll receive. It’s crucial to actively manage any negative responses from message recipients to prevent your number from potentially being flagged. While toll-free numbers can be used for sending various message types, carriers typically favor the following categories of messages:

  • Account balance, activity, fraud, and billing alerts
  • Order status and dispatch notifications
  • Emergency communications
  • Reminders and notifications
  • Scheduling, meetings, and internal communications
  • Two-factor authentication

Toll-free numbers are relatively more accessible, which may lead some individuals to misuse them. Carriers are cognizant of this and may block a toll-free number when they detect suspicious activity. However, this shouldn’t pose a concern for experienced senders who diligently adhere to local spam compliance regulations.

 

While toll-free numbers are generally known for being free to receive, they are also associated with unsolicited call centers. Customers may have reservations about receiving messages from these numbers due to the negative reputation often associated with them in their phone settings.

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