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Direct Inward Dialling Solution

Direct Inward Dialing for VoIP

The Direct Inward Dialing (DID) feature enables a company to utilize a set of virtual, dedicated phone numbers to link with the company’s internal phone system, which can be either a traditional private branch exchange (PBX) or VoIP.

Expanding into new geographical regions.

When businesses expand into new regions or countries, they can utilize DID numbers to create a local presence. By obtaining local phone numbers, even if the business is situated elsewhere, customers within those regions can easily reach the company at local calling rates.

Direct Inward Dialling Solution
Direct Inward Dialling Solution

Call Routing and Analytics

DID numbers can integrate with call routing systems, enabling businesses to direct incoming calls based on pre-set rules, such as time of day, location, or caller preferences. Furthermore, call analytics can track metrics like call volumes and duration, offering insights into customer behavior and aiding in refining call handling processes. This underscores the importance of implementing Direct Inward Dialing (DID) for your business.

Features for Direct Inward Dialing


Save time

Facilitate direct routing of calls to specific individuals without requiring navigation through a phone menu. This setup allows your employees to easily follow up with customers through direct lines, enhancing communication efficiency.


Automatic call forwarding

All incoming calls route to a mobile phone or another number with a direct dial line. You can accomplish that without the customer having access to these numbers. In addition to that, you can forward the calls at a specific time, across several different time zones.


Gives good customer service

When customers or clients can directly reach their desired contact, it creates a more enhanced, VIP-like experience for them. Providing customers with your direct line fosters a more personal connection, as opposed to them having to navigate to find the right extension, significantly improving their overall experience.

Access Control System FAQs

VoIP stands for Voice over Internet Protocol. It’s a technology that allows you to make phone calls using an internet connection rather than traditional phone lines. This enables more cost-effective and versatile communication.

VoIP converts your voice into digital data and then transmits it over the internet to the recipient. The data is reconverted into audio at the other end, allowing real-time voice communication.

You’ll need a device such as a computer, smartphone, or a VoIP-enabled phone. Additionally, a stable internet connection and a VoIP service provider are necessary.

Yes, in most cases you can port your existing phone number to a VoIP service. The process may vary depending on your provider and location.

VoIP technology has significantly improved over the years. However, reliability can still be influenced by factors like internet stability, network congestion, and the quality of your VoIP provider’s infrastructure.

VoIP plans often include features like call forwarding, voicemail, caller ID, conference calling, and more. Some providers also offer advanced features such as virtual numbers and integration with other communication tools.

Yes, VoIP can be more cost-effective than traditional phone services, especially for long-distance or international calls. Many VoIP providers offer competitive pricing plans and unlimited calling options.

Yes, but there are some considerations. VoIP emergency calls may not automatically transmit your physical location to emergency services, so it’s important to keep your address updated with your VoIP provider.

Absolutely, many VoIP services offer mobile apps that allow you to make and receive calls using your smartphone or tablet, utilizing either Wi-Fi or mobile data.

Yes, VoIP is widely used in business environments. It offers cost savings, scalability, and a range of features beneficial for businesses, such as virtual phone numbers, call routing, and integration with other business tools.

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