Frequently Asked Questions About Home & Commercial Security

Have questions about home security systems, commercial security, alarm monitoring, security cameras, access control, fire alarm systems, smart automation, or security packages?

Find answers to common questions about Go Safer Security’s products, services, packages, installation, monitoring, and security solutions for homes and businesses.

Go Safer Security provides customized security solutions for residential and commercial properties throughout Maryland. If you don’t find the answer you’re looking for, contact our security specialists for help with your specific property.

General Security Questions

1. What security services does Go Safer Security provide?

Go Safer Security provides residential and commercial security solutions, including security alarm systems, professional monitoring, video surveillance, security cameras, access control, fire alarm solutions, smart home and business automation, personal safety solutions, connected vehicle services, and related security equipment.

Yes. Go Safer Security provides security solutions for homeowners, businesses, property managers, and commercial facilities. Residential and commercial systems can be customized based on the property’s security requirements, layout, and desired features.

The right security system depends on your property’s size, layout, entry points, security priorities, camera requirements, monitoring needs, and desired automation features.

Go Safer Security can help evaluate your requirements and recommend an appropriate combination of security equipment and services.

Yes. You can choose from prebuilt security packages or customize your system with individual products and compatible security features.

Residential customers can also create a customized package through the Go Safer Security Shop.

Yes. Go Safer Security offers free quote and consultation options for customers looking for residential or commercial security solutions.

Go Safer Security has been providing security and smart automation solutions for more than 16 years. The company serves residential and commercial customers with security technology, installation, monitoring, and related services.

Home Security Systems

7. What is a home security system?

A home security system uses security equipment such as an alarm panel, door and window sensors, motion detectors, cameras, and other devices to help protect your home and notify you about selected security events.

Depending on the package or customized system, equipment can include a hub, keypad and touchscreen, door and window sensors, motion detectors, indoor cameras, wireless video doorbells, glass-break sensors, smart door locks, flood sensors, and other compatible security devices.

Yes. Go Safer Security offers prebuilt home security packages as well as the option to customize a system by selecting individual products.

Yes. Compatible systems can allow authorized users to remotely manage supported security functions through web or mobile applications.

Depending on the system and service package, features can include remote arming and disarming, system status, recent activity, notifications, image alerts, and smart home controls.

Yes. The Interactive Gold residential service package supports remote arming and disarming through compatible web and mobile applications.

Yes. Compatible systems can send email or text notifications for selected alarm events, arming and disarming activity, power failures, sensor tampering, system malfunctions, low battery conditions, and other supported system events.

Yes. Compatible systems can provide remote notifications so authorized users can stay informed about selected security and system events even when they are away from the property.

Compatible systems can use wireless alarm communications rather than relying on a traditional phone line. The Interactive Gold package includes wireless alarm communication options designed to provide a primary or redundant communication path.

Home Security Packages & Pricing

15. What home security packages does Go Safer Security offer?

Go Safer Security currently offers three prebuilt residential packages:

  • Basic Home Security
  • Premier Home Security
  • Ultimate Home Security

Customers can also customize their system by selecting individual products.

The current Shop lists the following package prices:

  • Basic Home Security: $99
  • Premier Home Security: $199
  • Ultimate Home Security: $499

Package pricing, equipment, promotions, and availability can change. Check the current Shop page for the latest information before purchasing.

The current Basic package includes:

  • 1 Hub, Keypad & Touchscreen
  • 2 Door/Window Sensors
  • 1 Motion Detector

Yes. Compatible systems can allow authorized users to remotely manage supported security functions through web or mobile applications.

Depending on the system and service package, features can include remote arming and disarming, system status, recent activity, notifications, image alerts, and smart home controls.

Yes. The Interactive Gold residential service package supports remote arming and disarming through compatible web and mobile applications.

he current Premier package includes:

  • 1 Hub, Keypad & Touchscreen
  • 3 Door/Window Sensors
  • 1 Wireless Video Doorbell
  • 1 Motion Detector

The current Ultimate package includes:

  • 1 Hub, Keypad & Touchscreen
  • 5 Door/Window Sensors
  • 1 Indoor Camera
  • 1 Motion Sensor
  • 1 Wireless Video Doorbell
  • 1 Glass Break Sensor
  • 1 Smart Door Lock
  • 1 Flood Sensor

Package contents and pricing may change, so customers should review the current Shop listing before purchasing.

Yes. If a prebuilt package does not meet your needs, Go Safer Security allows customers to customize their home security system by selecting individual products.

Yes. Go Safer Security provides information about financing possibilities for eligible customers. Approval and payment terms are subject to the applicable financing provider and agreement.

Equipment packages and security service packages are separate considerations. Monitoring and additional services depend on the service plan selected.

Contact Go Safer Security to determine which monitoring and service options are appropriate for your system.

Professional Security Monitoring

23. What is professional security monitoring?

Professional security monitoring connects your security system to a monitoring center where alarm signals can be received and handled according to the response procedures associated with your account.

Yes. Go Safer Security’s service packages include professional monitoring options. The Interactive Gold package includes 24/7 monitoring capabilities and wireless alarm communications.

When an alarm event occurs, the system transmits the alarm signal using its available communication method. Depending on the system and service package, the monitoring center can receive the signal and follow the applicable response procedures.

Yes. The Interactive Gold package includes wireless two-way voice capabilities through the security panel, allowing communication with the central station during an alarm event.

Crash & Smash Protection is an Alarm.com feature included with the Interactive Gold package. It is designed to help transmit an alarm signal even if an intruder attempts to damage or disable the security system.

Yes. The Interactive Gold package provides customized email and text notifications for supported alarm events. These automated notifications are separate from the emergency response services provided through the central monitoring station.

Security Cameras & Video Surveillance

29. Does Go Safer Security install security cameras?

Yes. Go Safer Security provides residential and commercial video surveillance and security camera solutions, including camera installation, maintenance, and repair services.

Compatible video surveillance systems can allow authorized users to view live video remotely through supported applications or devices.

Yes. Go Safer Security’s commercial security solutions include cameras with features such as night vision, motion detection, and two-way audio.

The appropriate camera depends on the property, installation location, lighting conditions, and desired coverage.

The number of cameras depends on the property’s size, layout, entrances, parking areas, interior spaces, blind spots, and security objectives.

A security specialist can help determine the appropriate number and placement of cameras.

Compatible video surveillance systems can integrate with security alarm systems so that video, alarms, notifications, and other security functions can work together.

Yes. Go Safer Security provides commercial video surveillance solutions for businesses and commercial properties, including indoor and outdoor cameras and advanced video capabilities.

Commercial Security Systems

35. What commercial security services does Go Safer Security provide?

Go Safer Security provides commercial security solutions that can include:

  • Commercial alarm systems
  • Video surveillance
  • Access control
  • Professional monitoring
  • Smart business automation
  • Energy management
  • Connected fleet services
  • Fire alarm and life-safety solutions
  • Cellular security sensors

The Commercial package provides core commercial security capabilities such as wireless alarm communications, standard remote monitoring, email and SMS notifications, essential commercial features, and advanced energy management.

Commercial Plus adds more advanced capabilities, including enhanced wireless alarm communication with backup, 24/7 professional monitoring with video verification, custom alert protocols, multi-user access, advanced access control, video analytics, and smart energy management.

Yes. Commercial security systems can be customized based on the property’s size, access points, employees, customers, operational requirements, security priorities, and desired technology.

Compatible systems allow authorized users to remotely manage selected security functions, view video, manage employee access, and control supported automation features through a mobile-friendly interface.

Yes. Compatible commercial access control systems can help businesses manage employee access using individual credentials and permissions.

Yes. Compatible systems can allow authorized administrators to add or remove user access and manage selected credentials remotely.

Access Control

41. What is an access control system?

An access control system helps businesses control who can enter specific areas of a building or facility.

Depending on the system, access may be managed using keycards, key fobs, PIN codes, mobile credentials, biometric technology, or other supported credentials.

Access control can benefit offices, commercial buildings, retail businesses, multifamily properties, warehouses, healthcare facilities, and other organizations that need to manage access to specific areas.

Yes. Compatible access control systems can assign different credentials, permissions, and access schedules to individual users or groups.

Yes. Compatible commercial security systems can integrate access control with video surveillance and other security technologies to provide a more connected security solution.

Fire Alarm & Life Safety

45. Does Go Safer Security provide fire alarm services?

Yes. Go Safer Security provides fire alarm and life-safety solutions for commercial properties, including fire alarm equipment, monitoring, installation, inspection, testing, maintenance, and repair services.

Fire alarm monitoring connects a fire alarm system to a professional monitoring service so alarm signals can be received and handled according to established emergency response procedures.

Regular inspection, testing, and maintenance can help identify problems that may affect the performance and reliability of a fire alarm system.

Inspection and maintenance requirements depend on the system, property type, applicable codes, and local requirements.

The appropriate inspection and testing schedule depends on the type of fire alarm system, property, applicable fire codes, and local requirements.

A qualified fire alarm professional can help determine the appropriate schedule for your property.

Yes. Go Safer Security provides fire alarm repair and maintenance services for applicable systems.

Go Safer Security provides fire sprinkler installation, maintenance, and repair services for applicable commercial properties.

Smart Home & Business Automation

51. Can my security system work with smart home devices?

Yes. Compatible Go Safer Security systems can integrate with supported smart home and automation devices.

Depending on the system, customers may be able to manage smart locks, garage doors, lighting, thermostats, audio systems, shades, and other supported devices.

Compatible LiftMaster integrations can allow customers to control supported garage doors and gates through the appropriate security and automation system.

Yes. Compatible smart locks can provide remote management and can support individual access codes for authorized users.

Yes. Compatible security and automation systems can integrate with supported energy management technologies, thermostats, solar systems, and other connected devices.

Installation, Upgrades & Repairs

55. Does Go Safer Security install security systems?

Yes. Go Safer Security provides professional installation for residential and commercial security systems and related equipment.

Installation time depends on the size and complexity of the system, number of devices, property layout, wiring requirements, and other installation factors.

A security specialist can provide a more accurate estimate based on your property and selected system.

Yes. Existing security equipment may be reusable or upgradeable depending on the manufacturer, equipment model, communication technology, wiring, condition, and desired features.

Go Safer Security can evaluate your existing system and recommend an appropriate upgrade or replacement strategy.

Yes. Compatible smart locks can provide remote management and can support individual access codes for authorized users.

Yes. Go Safer Security provides repair, troubleshooting, and maintenance services for applicable security and fire-safety systems.

Maryland Service Area

60. Does Go Safer Security provide security services in Maryland?

Yes. Go Safer Security provides residential and commercial security solutions throughout its Maryland service areas.

Yes. Go Safer Security serves communities in Montgomery County, including Rockville, Gaithersburg, Bethesda, Potomac, North Bethesda, Germantown, Silver Spring, and other areas within its service coverage.

Go Safer Security’s listed Maryland service areas include communities such as Baltimore, Columbia, Silver Spring, Ellicott City, Germantown, Dundalk, Rockville, Gaithersburg, Frederick, Bowie, Towson, Aspen Hill, Bethesda, Potomac, North Bethesda, Catonsville, Severn, Montgomery Village, Glen Burnie, Essex, Eldersburg, Olney, Saint Charles, and Owings Hills.

Service availability can vary by location, so contact Go Safer Security to confirm coverage for your property.

Yes. Go Safer Security provides commercial security solutions in Maryland, including video surveillance, alarm systems, access control, professional monitoring, and related security technologies.

Contact Go Safer Security with your property address or ZIP code. The team can confirm service availability and help determine which security solutions are appropriate for your property.

Still Have Questions About Your Security System?

Whether you need a home alarm system, commercial security system, video surveillance, access control, fire alarm monitoring, smart automation, or an upgrade to an existing system, Go Safer Security can help.

Request a free quote or contact a Go Safer Security specialist to discuss your security needs.

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