Residential Service Package (Interactive Gold)

•  WIRELESS ALARM COMMUNICATIONS

1. 1. • Wireless Signal Forwarding: Primary or Redundant: Enables wireless alarm signal communication to the central station as the primary or redundant signal path. No phone line or Internet connection is needed.
      • Wireless Two-Way Voice: In the event of an alarm, have a two-way conversation with the central station through the security panel so they can assess the situation and determine the appropriate response.
      • Crash and Smash Protection: Alarm.com exclusive and patented technology, enables alarm signal transmission to the central station even if the security system is destroyed or disabled by an intruder.
      • Daily Supervision: Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding.
      • 6 Hour Supervision: Monitor panel connectivity with signal supervision between the control panel and Alarm.com to know when a panel is not responding. Checks the signal once every 6 hours. 

• REMOTE MONITORING AND CONTROL

1. 1. • Remote Arming/Disarming: Arm/disarm system remotely via web or mobile apps
      • Smart Signal: In-App Panel Panic and Cancel/Verify Alarm enable customers to directly communicate with their monitoring station from the Alarm.com mobile app during alarm or emergency events, so they can quickly cancel or verify an alarm or activate a panic
      • Smart Arming: Automatically Arm Stay each night and Disarm each morning. 
      • System Status and Summary of Recent Activity: View an at-a-glance summary showing the current system status and any recent activity at the property via web or mobile apps.
      • User Code Management: Add/delete/edit user codes remotely and track which users arm/disarm the system at what times. For systems with multiple partitions, choose which partition(s) each user code can access. 
      • Searchable 60-Day Event History: Search a 60-day history of events reported by the system, including alarms and other activity, via web or mobile apps. Customize the time frame of the search, and filter by device or event type. Download results as HTML or Excel files.
      • Multiple Permission-Based Web Logins: Create different “sub-users” for the account and grant varying levels of permissions for each user to view/change various settings in the Alarm.com online account. 
      • Multiple Partition Support: For compatible control panels with multiple partitions, arm or disarm individual partitions via the web, add and assign new user codes to a specific set of partitions, see which sensors are in which partition, and filter the online event history by partition.
      • Multi-System Access: Access multiple security systems from a single account through a convenient drop-down menu in the Alarm.com online account and mobile apps.

• CUSTOMIZED NOTIFICATIONS

1. 1. • Alarms: Receive email/text message notifications for any type of alarm reported by the security system. Through the Alarm.com online account, customize which types of alarms result in notifications. These automated alarm alerts are in addition to and independent of the emergency response services provided by the central monitoring station.
      • Arming/Disarming: Receive email/text message notifications when the security system is armed or disarmed.
      • System Events: Receive email/text message notifications for power failures, sensor tampers and malfunctions, panel low battery, and other types of system events.
      • No-Show Alerts: Receive email/text message notifications if a certain person did not disarm the security system during selected times on chosen days. 
      • Arming Reminders: Receive email/text message notifications if the security system is not armed or disarmed by a particular time on chosen days
      • Geo-Services: Intelligently trigger arming reminders and events based on Geo-Fence settings and mobile phone location.
      • Sensor Activity Monitoring: Even when the security system is disarmed, receive email/text message notifications for non-alarm activity reported by sensors including door, window, cabinet, motion, and other various sensors. The Alarm.com module communicates ALL sensor and system activity that occurs 24/7 to Alarm.com’s Network Operations Centers, then sends customized notifications to selected recipients. 
      • Unexpected Activity Alerts: Receive alerts whenever unexpected activity occurs, based on learned activity patterns. Alerts based on user face recognition are also available on select panels only and require the customer to opt in.
      • Sensor-Left-Open: Receive email/text message notifications if a particular door, cabinet, or window sensor is left open for an extended period during specified time frames. Receive a Restoral Notification once the sensor is closed again.
      • Severe Weather Alerts: Available within the United States, receive alerts from the National Weather Service—directly on the security control panel screen—if there is an approaching tornado, tsunami, or fire.
      • Weather to the Panel: Get current weather and up to 6-day weather forecasts displayed on the security control panel screen and keypads. 

• ENERGY MANAGEMENT & AUTOMATION

1. 1. • Lights: Send commands to turn lights on/off via web or mobile apps. Create automated light schedules to have specific lights turn on at certain times, for specified lengths of time. Create rules so a specific light turns on if a certain sensor is activated. Also, create even-triggered light rules based on arming/disarming and system activity and also set up custom automation rules. 
      • Locks: Remotely control door locks via web or mobile apps, see lock status (locked/unlocked) and receive email/text message notifications when a lock is accessed by a specific user. Also, set up automated locking/unlocking based on security system arming/disarming and trigger video recording when locking/unlocking door.
      • Thermostats: Remotely control thermostat(s) via web or mobile apps and easily create custom schedules to set temperatures based on time of day, day of week, activity patterns and the status of the security system to make properties run more efficiently. Receive real-time email/text message notifications when a thermostat setting is changed or the temperature goes out of range. Access energy-saving tools like Energy Assistant, Savings Estimator and Extreme Temps to help reduce energy usage and save money. Turn on Pro HVAC Monitoring for notifications about potential issues. 
      • Garage Door & Gate Control: Enables remote management and control of garage doors and gates and supports viewing status, receiving alerts, and automatically closing (if compatible) when the system is armed.
      • Water Management: Monitor and prevent water damage via the web. Check valve and water sensor status, remotely open and close valves, and receive alerts when water is detected by a sensor.
      • Irrigation Control: Remotely monitor and control Rain Bird or Rachio irrigation systems from the mobile app.
      • Digital Document Storage on Mobile: Store copies of important household documents–like appliance manuals, property inspection reports, insurance, and more.
      • Audio Integration: Use the mobile app to control music and audio from the Legrand On-Q® Digital Audio System or a Sonos Wireless Home Sound System.
      • LiftMaster® Integration: Integration with any supported LiftMaster product. (i.e., To control LiftMaster Garage Door Openers, Garage Doors & Gate Control AND LiftMaster Integration add-ons need to be added to the account.) 
      • Shades: Control natural lighting and privacy with shades. Enables remote management and control of shades and supports creating custom schedules to open and close based on time of day and day of week. 
      • Solar Integration: Use the mobile app to monitor solar panel energy production and consumption. Compatible with SolarEdge and Enphase inverters. Requires either the SolarEdge Integration or Enphase Integration add-on.

• IMAGES

1. • Image Capture on Alarm*: Capture motion activated images during system alarm events; up to 50 sets of images are automatically uploaded per event, for up to 10 alarm events per month.
   • Image Capture on Disarm: Capture images during disarm events. Images can be uploaded to the image gallery. 
   • Daily Views Rules: Create rules to upload and send motion activated images captured during a specific time period.
   • On-Demand Peek-In: Request system images on-demand to be uploaded immediately or upon next motion detection. 
   • Additional Image Upload: Upload additional images that were captured by the sensors and not automatically uploaded, such as extra alarm, entry delay or disarm images.
   • Image Alerts: Receive email/text message image alerts on images captured during alarms, Daily Views, or Peek-In requests.